Supplier Performance Evaluation Criteria.

Dear Valued Suppliers,

We would like to inform you about our supplier performance evaluation criteria. These criteria are designed to ensure that we are working with suppliers who consistently meet our high standards of quality, service, and reliability.

The key performance indicators that we will use to evaluate our suppliers are as follows:

• • On-time delivery: We expect our suppliers to deliver products on time and in full. Any delays or discrepancies will be carefully reviewed and may impact our future business relationship.
  • Urgent delivery response: We recognize the importance of timely responsiveness to urgent deliveries. We expect our suppliers to make every effort to accommodate urgent requests and provide timely updates on the status of these orders.
  • Product quality: We demand uncompromising quality from our suppliers. We will closely inspect all incoming products to ensure they meet our specifications and meet the needs of our customers. Any substandard products might be rejected.
  • Customer service: We value our relationships with our suppliers and expect them to provide responsive and helpful customer service. Prompt responses to inquiries, efficient problem-solving, and a commitment to customer satisfaction are essential elements of our partnership.

Regular performance evaluations will be conducted to assess our suppliers against these criteria. We might provide feedback to our suppliers so that they can understand our expectations and take steps to improve their performance.

We appreciate the ongoing commitment of our suppliers to delivering high-quality products and services. By working together, we can ensure that EXPORPLÁS S.A./OMNICOR LTD. continues to deliver exceptional products and services to our customers.

Thank you for your attention to this matter.